Revenue Operations Analyst

Campus
Locations

New York, NY

New York, NY

New York, NY +1

Overview

We're on a mission to make a world-class education affordable and accessible for all. Campus helps deliver online two-year degree programs featuring live classes led by faculty from the world's top universities. 


We’re looking for a full-time Revenue Ops Analyst to join the Admissions and Marketing Team


The Role

You will help improve the performance of the admissions team through the analysis of data and optimization of the operational flow in our CRM.


What You’ll Do


  • Provide support to internal customers as the go-to resource for Salesforce, providing clear, concise data, telling the story of revenue opportunities and results for the company.
  • Create and maintain custom Salesforce objects, workflow automations, and rules to ease processes
  • Create and maintain custom objects, workflows and consistency with Salesforce
  • Develop Reports and Dashboards to create a wealth of information from data stored in Salesforce for various departments including Executive team
  • Provide forecasting, data-driven analysis, monitoring of trends in KPIs, creation of data visualizations and reports
  • Roll out process improvement efforts and tools for the sales and marketing teams
  • Partner with Marketing leadership to assist with the routing, distribution, and assignment of leads
  • Identify opportunities for operational improvements within the admissions process and for individual team members
  • Create and maintain customization of Salesforce objects to ease processes
  • Ongoing maintenance and management of Salesforce (CRM) and integrated tools, which include Live Chat(Intercom), Scheduling (Calendly) and Contact Centre system (Ring Central). This involves keeping the documented related policies and operational procedures for each communication channel up to date, as well as being responsible for updates to settings and resolution of maintenance issues that arise.


Experience and Skills Required


  • Salesforce (Lighting)
  • Pardot ( Lightning)
  • Very comfortable working with other marketing and communications platforms (e.g. RingCentral, Intercom, Zoom)
  • Ability to communicate effectively with both decision makers and users
  • Strong time management and organizational skills
  • Balance of sales, technical, and creative thinking skills
  • Ability to operate in an entrepreneurial environment
  • BA/BS degree preferred
  • Must demonstrate extremely strong quantitative and analytical skills 
  • Minimum of 4 years experience providing operational or analytics support to sales and or marketing teams


Compensation

  • Salary $80,000-$95,000
  • Benefits
  • Equity grant

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